Returns & Exchanges

Fundamentals Skincare ZA offers a 14-day return window for unopened and unused products to ensure you are completely satisfied with your skincare journey. We prioritize hygiene and safety, meaning only items in their original packaging can be accepted for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Send an email to our support team with your order number and a brief explanation of why you would like to return the product.

• 2.
  Verification & Approval

  Our team will review your request within 48 hours and provide you with a return authorization and the designated shipping address.

• 3.
  Secure Packaging

  Carefully pack the unused items in their original boxes to prevent damage during transit; please include a copy of your packing slip.

• 4.
  Refund Processing

  Once we receive and inspect your return, we will process your refund to the original payment method or issue a store credit within 5-7 business days.